Royal River Casino & Hotel Reopening with New COVID-19 Prevention Protocols
To Our Valued Guests, Team Members, and Community:
After over a month of planning and dozens of taskforce meetings, the Royal River Casino & Hotel (“Casino”) along with the Flandreau Santee Sioux Tribe (“FSST”) is excited to announce the reopening of the Casino to the public at 8:00 A.M. on May 29, 2020.
The COVID-19 Task Force was formed by the FSST Leadership and consists of the FSST Executive Committee, FSST Tribal Clinic Medical Staff, Casino Executive Team, FSST CFO, FSST Housing, FSST Social Services, FSST Attorney General’s Office, and FSST Police Department. Together the Task Force focuses its efforts on ensuring that all decisions pertaining to the COVID-19 Pandemic are being made using all available information and resources to protect the health and safety of our guests, team members, tribal membership, and surrounding community.
After making the decision to close the property on April 1, 2020 the Task Force continued studying the data and started developing a strategic plan for how to successfully reopen the Casino with proper social distancing and preventative protocols.
When the Casino reopens to the public, guests are going to notice many new features upon visiting. It is our top priority is the health and safety of all guests, team members, and the community. In maintaining this priority, the casino has developed an extensive Reopening Plan which was approved by the FSST Executive Committee on May 12, 2020. It is the belief of Casino as well as the FSST Leadership that honesty and transparency are of upmost importance during this pandemic. In order to provide the level of honesty and transparency that we believe is necessary to ensure our guests and team members feel safe during their time on property the extensive reopening preparedness plan in its entirety is being published and made available to all members of the public, media, industry peers, and surrounding government. It may be subject to change with additional advice that develops from the CDC or other applicable government agencies.
One of the first steps being taken is to have a Soft Opening to a small number of invited guests over Memorial Day weekend. The property will remain closed to the public but will welcome back invited guests to experience the new protocols that are being put in place and allow the team members and executive leadership a chance to gather feedback and make any necessary adjustments before fully reopening on May 29, 2020. The Property will also be opening our doors to our media partners from May 26-28 to provide them a chance to see the protocols in action as well as showcase to the public what they can expect to experience when the property reopens.
We recognize that the information pertaining to COVID-19 continues to rapidly change and stay committed to adjusting our operating plan on a continued basis to ensure we are using the most up to date and relevant data and health protocols.
Hospitality is our business, and it is important to us that you feel confident when choosing the Casino as your entertainment and travel destination. The following is a brief snapshot of the protocol we are implementing to provide peace of mind throughout your visits:
The Casino has partnered with e-gads to install their My Own Space (MOS) paneling system between all slot machines as well as at table games to provide each guest with polycarbonate shielding from other guests playing in their general vicinity.
All team members are receiving extensive training on the new cleaning and social distancing protocols. Team Members will also be receiving a health screening to include temperature checks before each shift. In addition to the health screening all team members are being issues Personal Protective Equipment (“PPE”) including face masks, clear face shield, and gloves that they are required to wear at all time while on property.
The Guest Experience
Guest entrance points will be temporarily limited to the main casino and hotel entrances. A team member will greet each visitor to the property. Visitors will be screened and asked to use hand sanitizer and offered a mask and gloves to wear (which will be provided by the property). Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the property. Valet services will be suspended until further notice.
Environmental Cleaning Practices
The Casino has always been committed to upholding the highest standard of cleanliness by continuing to work closely with industry partners who are global leader in the custodial industry. Our partners are committed to sharing best practices and the latest products that may be useful to combat the spread of COVID-19.
Prior to the Soft Opening of the property, the Casino has contracted with Intek Cleaning and Restoration to fully disinfect and sanitize all areas of the casino and hotel utilizing their industry leading Steramist System. While we want to reiterate that there has been no exposure of the COVID-19 Virus at the Casino. We want to take every precaution possible and will continue to contract with Intek to disinfect and sanitize the property as needed in the future.
We have also increased the staffing levels as well as made our custodial products and protocols accessible to all team members to expand the effort to increase the frequency of cleaning and sanitizing all touch points across our property. The touch points include:
As well increasing the placement of hand sanitizer dispensing stations in high-traffic, visible areas. We will also make sanitizers available to guests wishing to wash down their machine prior to gaming.
The Casino’s River Bend Restaurant has discontinued the operations of the buffet service and switched to menu only dining to further prevent to opportunity for the COVID-19 Virus to contaminate our property and threaten the health of our guests or team members.
The Casino has discontinued our Birthday Booth Promotional Operations. Guests visiting the property with birthday in the month are still able to stop at the Guest Service Center to be enrolled in a Special Birthday Promotions on our Promotional Kiosks for a chance to win up to $1000 in Free Slot Play.
The Casino has suspended the entertainment through June 30th. This includes rescheduling the Tribute to Johnny Cash show to July 11, 2020. Tickets from the March date will be honored for the July 11 show. The BuckCherry show for May 9, 2020 has been rescheduled for September 11, 2020. Tickets purchased for the May show will be valid for the September 11 show. Flandreau Rodeo Days that was scheduled for June 5-6, 2020 had been rescheduled for August 7-8, 2020. In the event guests are unable to attend the rescheduled dates for the shows refunds can be received by visiting their point of sale.
All Promotions and Direct Mail Offers are subject to change based on the need for the Casino to continue to ensure the highest level of protective protocols for our guests.
We do not take any operational change that affects the experience of our guests lightly and will monitor these changes to restore to normal operations at the earliest responsible time. As we continue to monitor developments and navigate through these challenging circumstances, we want you to know that you can rely on us to always put your health and safety first. Thank you for trusting in Royal River Casino and the Flandreau Santee Sioux Tribal Nation.
We look forward to welcoming you back soon.
James McDermott, General Manager, Royal River Casino & Hotel
Anthony Reider, Tribal President, Flandreau Santee Sioux Tribe
Flandreau Santee Sioux
article Royal River Casino & Hotel to reopen to the public on Friday
(South Dakota) -- A KELOLAND entertainment destination will reopen to the public soon. Royal River Casino and Hotel started allowing invited guests to its facility late...
article Justices End SD's Attempts To Tax Sales At Tribal Casino [sub req]
(South Dakota) -- The U.S. Supreme Court on Tuesday ended South Dakota's efforts to tax spending by nontribal members at a Native American casino, turning down the...
article Royal River Casino to open Friday
(South Dakota) -- After more than a month of planning and dozens of task force meetings, Royal River Casino & Hotel along with the Flandreau Santee Sioux Tribe...
article Royal River reopening with new prevention protocols
(South Dakota) -- As soon as Royal River Casino & Hotel in Flandreau, SD, closed on April 1, a task force began developing a strategic plan for how to successfully...
press release Royal River Casino & Hotel Reopening with New COVID-19 Prevention Protocols
(South Dakota) -- To Our Valued Guests, Team Members, and Community: After over a month of planning and dozens of taskforce meetings, the Royal River Casino & Hotel...
article Casino closes during COVID-19 threat
(South Dakota) -- The Royal River Casino and Hotel closed its property last week with the commitment to pay its employees for an additional two weeks. The more than 250...
article Royal River announces temporary closure
(South Dakota) -- James McDermott, general manager of the Royal River Casino and Hotel, and Anthony Reider, Flandreau Santee Sioux Tribe president, issued a statement...
article Royal River temporarily closing
(South Dakota) -- Royal River Casino and Hotel in Flandreau is temporarily closing due to the COVID-19 pandemic. A statement from Royal River said the hotel and the...
article Royal River announces COVID-19 precautions
(South Dakota) -- James McDermott, general manager of the Royal River Casino and Hotel, and Anthony Reider, Flandreau Santee Sioux tribal president, recently issued a...
article Casino upgrades completed for relaunch
(South Dakota) -- A more than $30 million upgrade to the Royal River Casino and Hotel will be celebrated this weekend with a relaunch party that includes fireworks,...
article South Dakota Tribal Casino Expansion Work Subject to $480K Excise Tax, Circuit Court Rules
(South Dakota) -- A federal appellate court ruled last week that the state of South Dakota did have the right to apply an excise tax on nontribal contractor who...
article FILINGS: Flandreau Santee Sioux Tribe v. Haeder
(South Dakota) -- The legal text from a September 6, 2019 filing by Flandreau Santee Sioux Tribe, a Federally-recognized Indian tribe, Plaintiff-Appellee, v. Josh Haeder...
article FILINGS: Flandreau Santee Sioux Tribe v. Noem
(South Dakota) -- The legal text from a September 6, 2019 filing by Flandreau Santee Sioux Tribe, a federally-recognized Indian Tribe, Plaintiff-Appellee, v. Kristi Noem...
article Royal River Casino holding 'relaunch' weekend on October 11-13
(South Dakota) -- The $30-million-plus expansion of the Royal River Casino and Hotel near Flandreau is nearly complete. The Flandreau Santee Sioux Tribe, the casino'...
article Royal River Casino to host relaunch party after expansion, renovation
(South Dakota) -- Royal River Casino and Hotel in Flandreau plans to complete more than $30 million expansion and renovation soon with a celebratory relaunch party the...
article PASSING: Lee A. Taylor
(Arizona) -- Lee Allen Taylor, 71, passed away Friday, July 19, 2019 at Yuma, AZ. Lee was born November 4, 1947 in Pipestone, MN, to Ted and Berneice (Rice) Taylor. He...
article Flandreau Santee Sioux Tribe: Home of the Isanti Dakota Oyate
(South Dakota) -- The Flandreau Santee Sioux Reservation is located in eastern South Dakota along lush banks of Wakpa Ipaksan, also known as the Big Sioux River. The...
article Casino’s facelift touches all parts of the building
(South Dakota) -- An investment in remodeling the Royal River Casino and Hotel has meant changes to every area of the building, including offices, hotel rooms, the gift...
article County opposes additional FSST land being put in government trust
(South Dakota) -- Moody County Commissioners oppose a request that more land owned by the Flandreau Santee Sioux Tribe be placed in government trust, meaning the tribe...
article Tribal Casino Tax Row Judgment Must Be Stayed, SD Says (sub req)
(South Dakota) -- South Dakota officials have urged a federal court to hold off on barring the government from taxing purchases by nontribal members at a Sioux tribe...
article Sales tax not without our say so, say North Dakota tribes
(South Dakota) -- Prominent North Dakota tribal leaders are opposing draft legislation permitting them to level the state’s sales tax – on the grounds that...
article S.D. Tribe Slams State's Bid For A Stay In Tax Row [sub req]
(South Dakota) -- The Flandreau Santee Sioux Tribe has urged a South Dakota federal court to make the state honor a judgment that it cannot impose a use tax on...
article Tribal president re-elected, challengers earn trustee spots
(South Dakota) -- Flandreau Santee Sioux Tribal members re-elected tribal council president Tony Reider to another four-year term. Members of the tribe voted Saturday in...
article FSST is exempt from excise tax on casino
(South Dakota) -- The Flandreau Santee Sioux Tribe cannot be forced to pay state excise taxes on its $24 million Royal River Casino & Hotel expansion, a federal...
article Tribal general election planned for Saturday
(South Dakota) -- Flandreau Santee Sioux Tribe members will choose their president, secretary and two trustees in a general election Saturday. The polls are open from 10...
article Tribal childcare center grows
(South Dakota) -- A tribal day care that opened at the beginning of the year to address a childcare shortage has grown and plans to expand as need increases. Little...
article Flandreau Santee not required to pay tax on casino work
(South Dakota) -- A federal judge has ruled South Dakota cannot force the Flandreau Santee Sioux Tribe to pay excise taxes on the renovation of its casino. The Flandreau...
article South Dakota loses bid to force Flandreau Santee Sioux Tribe to pay tax
(South Dakota) -- South Dakota cannot force the Flandreau Santee Sioux Tribe to pay excise tax on the renovation of its casino, a federal judge has ruled. The tribe...
article FSST primary narrows field of candidates
(South Dakota) -- Tribal President Anthony Reider and challenger Rick Sorensen will advance to the general election in August. Sorensen received 83 votes, and Reider had...
article Hundreds of Contestants Line Up for Inaugural Flandreau Rodeo Weekend
(South Dakota) -- Two days and two separate rodeos this weekend in Flandreau have contestants riding for “some of the richest prize packages” on the SDRA circuit,...
article Tribe Wants SD Kept From Collecting Tax On Contractor [sub req]
(South Dakota) -- The Flandreau Santee Sioux tribe on Monday urged a South Dakota federal judge to bar the state from collecting an excise tax on a contractor working on...
article SD Shouldn't Get Quick Win Over Excise Tax, Tribe Argues [sub req]
(South Dakota) -- Federal Native American law precludes a state excise tax on contractors working on an Indian casino, the Flandreau Santee Sioux Tribe said in a recent...
article Santee Sioux Tribe investigating use of renewable energy
(South Dakota) -- The Flandreau Santee Sioux Tribe is exploring whether it wants to provide solar energy on its land, a vision that is causing the local power provider...
article Tribe Slams SD’s Gambling Amenity Tax Bid In 8th Circ. [sub req]
(South Dakota) -- The Flandreau Santee Sioux Tribe urged the Eighth Circuit on Friday to bar South Dakota from levying use tax on its casino’s amenities, saying...
article Tribal day care planned
(South Dakota) -- The Santee Sioux Tribe wants to put a day care at its community center, a plan that also gives hope for bringing the Head Start program back to...
article South Dakota’s Bettor Racing Inc files for bankruptcy
(South Dakota) -- The owner of a South Dakota telephone race betting business is reassuring his customers that they’ll be made whole despite the firm filing for...
article South Dakota-Based Bet Rebate Company Files For Chapter 7 Bankruptcy
(South Dakota) -- A South Dakota-based telephone wagering and off-track betting company catering to high-end horseplayers seeking rebates has filed for Chapter 7...
article Brutality case in South Dakota handed off due to conflict
(South Dakota) -- A county prosecutor won't handle the case of a South Dakota man whose family and tribe have accused police of excessive force after a weekend...
article SD Slapped Down By Federal Judge and Flandreau Santee Sioux Tribe (sub req)
(South Dakota) -- A federal judge has stopped South Dakota from attempting to collect taxes on noncitizens using the Royal River Casino.
article Flandreau tribe wins victory over state tax man
(South Dakota) -- The state of South Dakota cannot impose a use tax on non-tribal members who purchase goods or services associated with the Royal River Casino in...
article Flandreau Santee Sioux Tribe claims victory in long-running state taxation fight
(South Dakota) -- As the Trump administration debates whether to take a stand on a major taxation issue in Indian Country, one tribe is claiming victory over the state...
article SD Can Tax Nontribal Members In Store, But Not Casino (sub req)
(South Dakota) -- A South Dakota federal judge ruled on Friday that the state can’t impose a use tax on money nontribal members spend at the Flandreau Santee Sioux...
article Tribe says gambling rule change would harm collections
(South Dakota) -- A Native American tribe seeking millions of dollars from a company that previously managed a tribal off-track betting business is set to ask South...
article OP/ED: Ellis: Winners, losers in wake of Flandreau marijuana trial
(South Dakota) -- It took a Moody County jury just two hours on Wednesday to acquit a former consultant of the Flandreau Santee Sioux Tribe on marijuana charges. The two...
article Flandreau marijuana trial focuses on defendant's interview
(South Dakota) -- An interview that an FBI agent made with a consultant hired by the Flandreau Santee Sioux Tribe to grow marijuana was the key piece of evidence...
visionary sponsor advertisement
Most Popular Stories